@import"https://fonts.googleapis.com/css2?family=Poppins:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap";:root{--primary: #ff5100;--primary-dark: color-mix(in srgb, var(--primary) 82%, black);--primary-light: color-mix(in srgb, var(--primary) 9%, rgb(255, 255, 255));--primary-glow: color-mix(in srgb, var(--primary) 30%, transparent);--bg: #ffffff;--bg-surface: #f8f9fb;--bg-bot: #f1f3f6;--bg-agent: #fff4ee;--bg-customer: var(--primary);--text-primary: #16181d;--text-secondary: #5e6470;--text-inverse: #ffffff;--text-muted: #9aa1ad;--border: #e9ebf0;--border-focus: var(--primary);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 18px;--radius-xl: 24px;--radius-full: 9999px;--shadow-sm: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .05);--shadow-md: 0 4px 12px rgba(16, 24, 40, .08), 0 2px 6px rgba(16, 24, 40, .04);--shadow-lg: 0 24px 64px rgba(16, 24, 40, .18), 0 8px 24px rgba(16, 24, 40, 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